1 Job in Waukesha, WI
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Wild Marketing Group is Hiring a Customer service manager Near Waukesha, WI
JOB PURPOSE or JOB SUMMARY :
To oversee the operations of the Customer Service department which includes maintaining a Service Center for all clients and accounts, provides prompt service to all inquiries and guides the customer service department to exceptional customer satisfaction.
ESSENTIAL DUTIES and RESPONSIBILITIES :
- Provide strategic direction and leadership to the customer service department to ensure efficient, timely, and accurate processing of all work.
- Develop best practices for customer service functions; design and implement standard operating procedures for call scripts and emails.
- Analyze changes in company products and procedures that affect the customers and implement appropriate changes.
- Field customer service calls and enter orders, improve customer service experience, and create engaged customers to facilitate growth.
- Support the establishment and maintenance of long-term relationships with customers.
- Act as subject matter expert on customer service process and conflict resolution for customers.
- Lead or participate in meetings representing the customer service perspective. Analyze data and create reports to provide leadership with insight on service calls.
- Develop and maintain a positive and professional work environment for customer service team.
- Train, motivate, and develop staff in order to meet the current and future needs of the department and the company.
- Design and implement key performance indicators and goals for successful role performance across the department.
- Comply with, support, and enforce policies and procedures within the department.
- Perform other duties as requested.
QUALIFICATIONS :
- Bachelors degree preferred; minimum of five years of customer service and management experience required.
- Excellent verbal and written communication skills.
- Strong decision-making skills.
- Extensive knowledge of customer service procedures and principles.
- Well organized and detail oriented, with the ability to work on multiple projects simultaneously.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Advanced level computer skills MS Office a must.
Last updated : 2024-04-23
Job Summary
Full Time
$86k-112k (estimate)
03/28/2024
04/29/2024
wildmarketinggroup.com
<25
The job skills required for Customer service manager include Customer Service, Leadership, Futures, Insight, Written Communication, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service manager positions, which can be used as a reference in future career path planning. As a Customer service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service manager. You can explore the career advancement for a Customer service manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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